Mayor’s OfficeScranton 311

Scranton 311

What is Scranton311? Report A Concern Online How to Contact Scranton311 Explore Open and Complete Tickets Frequently Asked Questions

What is Scranton 311?

Scranton311 is the City of Scranton’s non-emergency response line.

It allows residents to report issues, request City services, and find information about local government in one place. Scranton311 helps route requests to the appropriate department and improves communication between residents and the City.

Isiah Watson, Special Assistant to the Mayor

Office Hours:
Monday-Friday | 9:00 AM to 5:00 PM

How to Contact Scranton311

311 is a non-emergency hotline. If you are experiencing an emergency situation please dial 911.

Submit a Scranton311 request online at ScrantonPA.gov/Scranton311

The quickest way to hear back from us and track your request is by filling out our online form.
Fill out the questions, an email will be forwarded to our 311 representative, and they’ll reach out as soon as they can.
You can track your request’s progress using the map below.

Contact Scranton311 by email at scranton311@scrantonpa.gov

The Scranton311 Inbox is monitored daily by our 311 Representative. Please include your name, question or concern, and any images or attachments that may accompany your email.

Call Scranton311 at 570-348-4101 during business hours

Our 311 Representative is available to answer your questions over the phone 
Monday to Friday, 9:00 AM to 5:00 PM.
If our representative is not available at the time of your call, leave a message with your name, your question or concern, and the best way to contact you.

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Frequently Asked Questions

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